Allgemeine Geschaeftsbedingungen

Acceptance

The following terms and conditions apply to all transactions that take place on this website. The use of this site indicates your acceptance of these terms and conditions. Placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and if possible print a copy for future reference.

Delivery

All items delivered to you are based on a standard delivery charge, this means. Your item/s will be delivered to the door addresse on your street, not on the floor, please check all items ordered are delivered and if possible inspect the items for any damages when delivered.

Please check carefully all boxes if damaged, if some damage is visible on the box or you are not sure, please sign on delivery slip. Any damage discovered without reclamation on the delivery slip can not be claimed at itm, same is valid for extra transport insurance subcribed during order. We will not be able to claim from transport company or insurance company any claims not retained on delivery slip. You can not claim any amount or replacement from "itm Ltd" if you have not signed any remarks or damage on delivery slip during delivery.

Delivery time

A lot of items are in stock with average delivery time of under 2 weeks. For the orders where we give an approximate 3 -4 weeks delivery time we can not make any refund unless a 2 weeks period has passed because we can not have all items in all colors every moment available-for this the 3 - 4 weeks are mentioned. This may be due to circumstances that we can not control i.e. shortage of supplier materials or holiday periods that occur from supplying countries. The 18-weeks time limit stops running once the goods have been handed over to a transport company. After the passed period of 18 weeks in case of a production delay for up to 4 weeks the client is entitled either: 1) to get a credit of 2,5% of the value of the goods to his client account; or 2) on demand to be due a refund of 2,5% of the value of the goods. We can not make a full refund unless this extended 4 weeks period has passed. This extension of time stops running once the goods have been handed over to a transport company.

Returned Goods

Only applicable to European customer.

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges. The return delivery charges to our warehouse in Italy has to be made by the buyer in this case.

It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging without any damage. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back Incomplete, damaged or in any condition other than saleable will be charged to your account. Prior to returning any products, please contact us within 14 days from the date of delivery. If you do not return goods within 14 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The cancellation must be put into writing and received within the 14-days period.

Item will be refund after inspection from us in our location.

It is your responsibility to make certain that items purchased will fit through access routes into your home. In the event that you make a purchase that can not be delivered you will be liable for inbound and return shipping, insurance, customs (where applicable) plus for „in stock items“ 10% restocking fee.

IF THE ITEM WAS MADE ON ORDER, NO REFUND WILL BE AVAILABLE.

The shipping costs for our special offer "Transport for free from 3 items" will be paid by "itm Ltd". In case of a partial cancellation of the order the offer of free transport remains only valid if the remaining order contains at least 3 items. Otherwise transport fees have to be applied and invoiced for the remaining goods. For further informations please refer our table of transport fees.

Warranty

Only applicable to European Customers

All of our products are covered by our 24 month warranty. If the product is received and there is a problem we will make it right if this is not applicable the customer will have to return the item to us for replacement or repair at their cost. Please check your product upon delivery. This warranty starts on the day following your receipt of the product. If there is a problem with your product please email: info@montecarlo-designs.com

Warranty does not include buttons on sofas or chairs as they do have a possibility to catch on pockets etc so are not associated to manufacturing defect.It is not covering transport damages. Transport damage has to be specified and signed on delivery slip.

TRANSFER OF PERILS

Shipping is not serviced by "itm Ltd", if not otherwise requested the ordered goods will be handed over to a transport company.

Only the costs of transport for our "special offers" "Transport included" (or specified on banner on order) or mentioned "Transport for Free"will be paid by "itm Ltd". The buyers are responsible for the goods once they have been handed over to transport company. They do not belong anymore to "itm Ltd" from this moment.

The responsibility for coincidental damage or degradation of the ordered goods is transferred to the buyer as soon as item(s) have been handed over to the transport company (transporters).

We advise the buyers to insure the purchased goods for transport, also to check items and boxes on delivery and sign "under reserve of checking" even if no trace of damage are visible from outside. Otherwise you will lose your claim of damage or refund.

General

These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Accuracy of Product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. Also colourscan varie from computer screen or flash light and can look different in real. For this reason we supply free material samples for your reference in advance.

Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. As previously stated should the price change or be incorrect the contract is void and must be restarted by you the consumer. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order, depending on promotions at the time, that we will describe on all special offers.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Payment Methods

We accept all major credit and debit cards Visa / Visa Electron, Mastercard and Switch / Maestro. When ordering you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once the “authorization” of your credit card has been properly received. You may also pay by bank transfert”, although we cannot dispatch the goods until payment has been cleared which can take at least 10 days depending the payment method you have choosen.

 Availability of Goods / Cancellations

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. Most items have a lead time of 2-3 weeks we do not offer any refunds unless the orders are 3 weeks late. This is due to time and expenses transport conditions from our suppliers, strikes, custom clearing including raw materials being used to make your item or delays caused by forwarder.

Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 24 months. Your goods will be repaired by us and should the product develop a manufacturers fault within twelve months of your date of purchase. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance. THE FULL COST OF THE SERVICE CALL WILL BE CHARGED TO YOUR CREDIT CARD ACCOUNT IF WE FIND NO FAULT WITH YOUR PRODUCT(charged at £90.00 this includes return shipping). Should your product develop a fault within a first seven days of purchase you may return your goods for a full refund providing you return the unit in the same condition as supplied in original packing only. This does not affect any statutory rights that you may have.

Cancellation of Orders

Once your item has been paid for manufacturing is under taken. All items are handmade

You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with an electronic invoice once we have dispatched the goods to you, and a tracking number from our transport contractor will be mailed to you if you provided us with your correct email adress. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

- Items which are in stock will be shipped out and handed over to the transport company between 1 to 5 working days. Once the ordered item(s) have been handed over to the transport company you can not cancel or change the order anymore without costs for you. If you have to cancel your order after the item(s) have been handed over to the transport company, the full costs of shipping and handling and any related costs have to be paid on clients charge.

-All items which are not in stock, and will be (are produced) on demand, can be cancelled in-between of 5 working days after ordering. Any related costs as for example bank fees etc. have to be paid on clients charge.

Payment
Full payment is required, as these high quality items are manufactured on order or in stock.
We accept credit cards, debit cards, bank transfers (a scanned copy of transfer will be required after payment is made by email to info@lmontecarlo-designs.com

All major credit cards* accepted through our online system. Montecarlo-designs.com uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. Their systems also has inbuilt system redundancy and fault tolerance, to provide us with a virtually uninterrupted service 24 hours a day, seven days a week.